| Issue ID | 876241 |
| Internal NHTSA # | 10420412 |
| Manufacurer | MERCEDES-BENZ USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E350 |
| Model Year | 2006 |
| File date | 25/07/11 |
| Component | ENGINE AND ENGINE COOLING |
| Product type code | VEHICLE |
| Description of the problem | The "check engine" light on the instrument panel came on. We took it to the dealership for maintenance and asked them to diagnose the problem. We were told that it was associated with a faulty balance shaft and that it needed to be replaced sooner than later or else it could cause entire engine to stop working when it failed. The quoted price for repairs was around $5500 with a $1000 discount. Once home, we researched "faulty balance shaft on 2006 mercedes benz e350" and found the first website to have information of a class action legal suit in progress against mercedez benz over defective balance shaft gears in mercedes benz m272 engines & idle gears in mercedes benz m273 engines. It was disconcerting to realize that a vast number of people have experienced the same problems without getting relief from mbusa. It is unacceptable to see that so many people are experiencing the same issue of defective engines from a manufacturer who commands a price premium for its "superior engineering" and yet does nothing to correct a serious and widespread fault. From the various reports, including those in the lawsuit website and online forums, mbusa has failed to assist customers with these issues, in most cases citing that vehicles are past warranty coverage and therefore the owners must cover the cost of repair. This is unacceptable since it appears to be a factory defect, rather than "wear and tear" that the customer is responsible for. Mercedes benz must pay for this problem, not the customer. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
| City and State | MIAMI SHORES, FL |
| VIN pattern | WDBUF56J76AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | |
| Anti-lock brakes | |
| Cruise control | |
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| Vehicle speed | |
| DoT tire identifier | |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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